• (1) 請先安裝「HiCOS卡片管理工具」或「 MAC版元件」，並重新啟動您的瀏覽器
Please install「Windows plugin」or「 MAC plugin」first. And reboot your browser.
• (2) 將IC卡插入讀卡機後，按選擇卡片欄位的”▼”，選擇讀卡機後，將讀取卡片資訊，敬請核對。
Insert your IC card into the card reader. And select the corresponding IC card via ”▼” icon. The system will automatically shows the information of your IC card.
• (3) 確認無誤後，請輸入申請時設定之用戶代碼(英文字母有大小寫區別)。
Enter your subscriber code you set at application (differentiate the lower and upper cases of English letters).
• (4) 輸入新的PIN碼，再按網頁下方的『忘記PIN碼/鎖卡解碼』按鈕。 (為增加安全性，建議PIN碼以數字加英文字組合6到8碼，且不為空白) 。
Enter your new PIN code (to enhance security, you are recommended to use a combination of numbers and English letters ranging from six to eight characters and no spaces).
• (5) 發卡中心查核無誤，進行鎖卡解碼作業。
After examination by the Certification Authority, proceed with decoding of the locked card.
• (6) 完成鎖卡解碼後，請使用新的PIN碼。
You can now use your new IC card after decoding of the locked card.

※在MOICA網站上執行各種認證操作時，如果出現"網頁錯誤"或按下操作按鈕無反應，請先下載並安裝「HiCOS Client」。
步驟說明如下：
※Download and install the「HiCOS Client」if "Web Page Errors" appears or no response when pressing the operation button, while enforcing the various certification operations on the MOICA website.
Steps are described as follows:

• (a) 安裝Hicos Card Management Tool：請先按下載鏈接「HiCOS Client」解壓執行文件安裝Hicos Card Management Tool。
Installing the Hicos Card Management Tool: Please press the download hyperlink「HiCOS Client」and decompress the execution file to install HiCOS Card Management Tool.
• (b) 安裝完成後請重啟電腦，按開始/程序/HICOS PKI Smart Card/HiCOS卡片管理工具/憑證管理/手動註冊憑證書到電腦/選擇cert1或cert2，按照提示查看憑證訊息。
Please reboot your computer after the installation and press Start / Programs / HICOS PKI Smart Card / HiCOS Card Management Tool / Certificate Management / Manually register the certificate to the computer / Select cert1 or cert 2，do as the instructions to check certificate information.